Create an account and sign in
Go to the account creation page in the user panel and enter a username and password as prompted. VPNOY doesn't require an email address; you can create an account with just a username and password. Choose a username that's easy to recognize without directly revealing your identity. Set a unique password rather than reusing one from another site. Before submitting, check your entries, especially if your password manager may have filled in credentials for a different site.
Once your account is created, follow the on-screen instructions to open the user panel. If you're taken to a sign-in page, use the username and password you saved. Make sure you can access your account overview before continuing. The overview shows your service status, the plans page is for choosing a billing option, and the client download page provides the software. These pages serve different purposes, so there's no need to look for installers on marketing pages.
Save your login details in a trusted password manager and check that it has stored the right username. Not needing an email address doesn't mean you can skip keeping your credentials safe. Don't rely on a browser's temporary sign-in state. On a shared computer, sign out when you're done and don't let the browser save your password. Use the same account when adding other devices; you don't need to create a separate account for each one.
Choose a plan and place your order
Open the plans page in the user panel. Choose a monthly subscription or a data plan based on how you use the service, then check the included data. Monthly plans include ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Monthly data resets on your activation date. If you use the service regularly, estimate your monthly data needs first. Don't choose a higher tier based only on route coverage, and don't treat a data allowance as a speed guarantee.
If your usage is irregular, consider a data plan: ¥158/300GB, ¥358/1000GB, or ¥658/3000GB. Data lasts until it's used and never expires. Monthly subscriptions and data plans differ mainly in billing and data validity, so read the current plan details before choosing. When you upgrade a monthly subscription mid-cycle, the price difference is converted into remaining days. Check the order details shown in the panel before proceeding; don't assume the difference gives you another full billing period.
Once you've chosen a plan, go through order confirmation. Check the plan name, amount, and billing method, then select Alipay, WeChat Pay, or USDT. After payment, return to the user panel and check your order and plan status. A completed payment doesn't mean the client has a usable configuration yet; wait for the service status in the panel to update. If it hasn't, check the existing order rather than creating the same order again. VPNOY offers a 14-day no-questions-asked refund. See the Terms of Service for details.
Get your subscription link from the panel
Once your plan is active, open the account overview and find the subscription details and import options. The subscription link is the address your client uses to retrieve route configurations; it isn't the website homepage or an installer. Use the direct import option for your client if the panel provides one. Otherwise, copy the complete subscription link without changing it or adding spaces, line breaks, or punctuation from a chat app.
After copying the link, switch directly to the client and paste it; there's no need to send it through a chat app. Some systems may ask whether an app can read the clipboard. Confirm if it's the client you're using. If the pasted text is a username, website address, or something else, return to the account overview and copy the link again. Don't edit characters in the link to troubleshoot an import problem: that could invalidate it and make the original issue harder to identify.
Treat your subscription link as an account credential. Don't post it publicly, upload it to an unfamiliar online conversion site, or share a screenshot showing the full link in a public forum. When contacting support, describe the error, platform, and step you're on, and hide any credentials in the link first. Getting a subscription doesn't connect the client; you'll still need to import it, update it, and select the configuration.
Import the client for your platform
First, open the client downloads page in the user panel to get the VPNOY client and instructions for your device. Clients are available after signing in on Windows, macOS, Android, and Linux; you'll also need an active plan to use a subscription. The panel determines iOS eligibility. The steps below describe the general import process for proxy clients that support subscriptions. The exact options depend on the client you get.
Windows: Add a remote subscription
Get and install the Windows client. When you open it for the first time, look for a page called “Configuration,” “Subscription,” or something similar. If the panel offers direct import, leave the client running, return to the panel, and start the import. Check whether Windows asks permission to open the app. To import manually, choose the option to add a remote subscription by URL, paste the full address you copied, and give it a recognizable name, such as VPNOY.
Save the subscription, then update it or download the configuration. Wait for the client to display a route list, then select the configuration as the active one. You can choose a route only after the list has loaded; an empty list usually means the subscription hasn't been retrieved. For your first connection, follow the client's instructions and check that the system proxy settings are enabled too. Avoid running another app that also controls the system proxy, or your browser may use a different exit route from the one shown in the client.
macOS: Import and select the configuration
Get the macOS client from the panel, install it, and open it as prompted by the system. These clients usually have configuration management in the menu bar or main window. Find the subscription or remote configuration option, or choose to add one by URL. Paste the link and save it. If you import directly from the panel, switch back to the client to check the result; the browser opening the app doesn't necessarily mean the import is complete.
After updating the subscription, make sure the VPNOY configuration is selected, then open the route or policy page. Grant the network permissions the client needs, and check the app name if the system prompts you. Don't disable system security features just to complete the import. If the client shows a successful connection but web traffic isn't using the expected route, check whether the system proxy is enabled and whether your browser has a separate proxy extension.
Android: Import the subscription and allow the connection
Sign in to the panel and get the Android client. After installing it, open the subscription or configuration page. You can start an import from the panel if a compatible option is available, or choose to add a URL in the client. Paste the address, save a name, and update the subscription. Once the route list appears, select the VPNOY configuration and open the connection screen. If the import takes you to another app, make sure the intended client handles the link so the configuration isn't added to an app you no longer use.
The first time you connect, Android may ask you to confirm VPN permissions. Check the app and allow the connection, then watch the client status. If the connection drops when you switch apps or lock your screen, check the system's background activity and battery settings for the client, and allow it to keep running if needed. Per-app proxy settings determine which apps use the route. For your first test, make sure the app you're checking is included in the current rules before changing their scope.
iOS: Add the subscription and allow the VPN configuration
On your iPhone or iPad, open the downloads page in the user panel. The iOS client is available from the App Store. Only users with a purchased, unexpired plan can access the corresponding download option. If the panel asks you to choose a plan first, complete that step. After installing the client, use the compatible import option in the panel or add the URL in the client's subscription manager. Don't open the subscription link as a webpage and manually enter the content shown there, line by line.
After importing, update the subscription, confirm that the route list has loaded, and select a configuration. The first connection usually requires permission to add a VPN configuration; confirm the system prompt. Don't enter your account password into unrelated configuration fields. Once connected, return to the client and check the selected route. For a more detailed walkthrough, read the complete beginner's guide to using a VPN on iOS.
Linux is also supported. Get the corresponding client from the panel and follow its import instructions. On any platform, importing a configuration, updating a subscription, and connecting are separate steps. If you save the address but don't update it, or update it without selecting the configuration, the client may still be using an old route.
Connect to a route and verify it works
Open the route list in your client, choose a route in a region that suits the service you want to use, and connect. For your first attempt, start with automatic rules or the mode recommended by the client rather than changing several advanced options at once. IEPL dedicated lines, relay routes, and direct connections describe different connection types; none guarantees that a particular site will work. Choose a region based on the service's requirements. See the route list to compare route types.
After connecting, open IP lookup to check the exit details shown for your browser, then visit the site or app you actually want to use. Consider the lookup result alongside your selected route region, but don't rely on a single location reading: IP databases can differ, and split-tunneling rules may send the lookup page and target service through different routes. If the lookup temporarily fails, follow the page's instructions rather than assuming the client connection has failed.
Next, test the task you need to do—for example, opening the target page, signing in to your account, or loading the content you need. Browser access doesn't mean every app is using the proxy; some apps have their own network settings or are excluded from per-app proxy rules. The connection icon only indicates the client's status. Checking the exit details and the actual result together gives you a more complete picture. If the platform has its own account or regional requirements, follow its rules; switching routes doesn't remove them.
If it isn't working, retrace the steps in order: is the plan active, has the subscription been updated, is the right configuration selected, is the route connected, and is the target app using the proxy? Change one thing at a time and test again so you can tell what made a difference. Don't delete your account, reinstall the software, or overwrite all your configurations before you know what's causing the problem.
If the problem persists, use the support ticket page in the user panel. Include your device's operating system, the client message, selected region, and steps you've tried. Hide your subscription link and sensitive account details in screenshots. For a deeper look at route costs, bandwidth, concurrent connections, and choosing a setup, read the plan selection guide. This quick-start guide ends with connection verification.